Audley Villages

Audley Villages operates a unique collection of luxury retirement communities, combining high-quality accommodation with first-class hospitality services, including wellness, dining, and concierge offerings.

We recently heard from Robert Diaper, Business Development Director at Audley Villages, on how Entegra has made a lasting impact on their operations.

1. Could you describe how Entegra manages your partnership to ensure a seamless experience and how this has influenced your decision to continue using our services over time?

Entegra delivers a proactive, responsive, and personalised approach to partnership management. Their support team ensures that we receive timely updates, clear communication, and tailored solutions that align with our business goals.

This collaboration has built a strong sense of trust and reliability, which has been instrumental in our continued decision to work with Entegra.

 

2. Could you share specific challenges you faced in your operations or procurement that partnership with Entegra has directly addressed?

Prior to partnering with Entegra, we faced challenges around supplier negotiations, cost control, and visibility across our procurement process.

Entegra brought us savings through better supplier contracts but also introduced robust reporting tools that have streamlined our purchasing and improved decision-making. Their guidance during supply chain disruptions was particularly valuable, helping us stay resilient and agile.

 

3. Beyond those specific challenges, what impact has Entegra had on your operations? Are there any examples you can describe?

Entegra has had a transformative impact on our operations. Their integral support for our seasonal menu development has been invaluable, leading to better consistency and quality across our locations.

 

4. What aspects of our service do you believe differentiate us from other procurement providers you’ve considered in the past?

What sets Entegra apart is their  industry expertise, genuine partnership approach, and customer support. Unlike other providers, they act as an extension of our team.

 

5. Looking ahead, how do you see Entegra helping your organization? Are there any upcoming initiatives that you are particularly excited about?

We’re excited about expanding our sustainability initiatives and improving operational efficiency, and Entegra is positioned to support both. Their expertise in ESG-driven procurement gives us confidence that they’ll continue to help us stay ahead of industry trends and meet future goals.

 

6. Based on your experience, why would you recommend Entegra to other organizations within the hospitality industry?

Entegra is more than a procurement provider, they are a strategic partner. For any hospitality organisation looking to elevate their procurement process and unlock new value, we wholeheartedly recommend Entegra.

If you want to find out more about how Entegra serves care businesses contact us today and start the conversation.