Anticipate diners’ needs so they won’t have to break engagement with their dining partners or search out servers to fill their water glasses.
Notice the attitude of each customer as they arrive and match your service with their needs for that visit. For example, if guests stroll into the restaurant, looking around and talking about the aesthetics, they’re clearly not in a rush. On the other hand, if a man in a suit sits down at lunch and can’t take his eyes off his phone, he probably wants a quick meal. Alert your team to get his order in quickly and be ready to drop a check immediately.