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Add a Personal Touch

Add a Personal Touch

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Last Published: 06/03/2016

Add a Personal Touch

Personal attention can make or break a guest’s experience.

Knowing what guests like to drink or how they like a dish prepared goes a long way to enhance the dining experience. To add a personal touch: 

  • Introduce guests to the chef or bartender to discuss their preferences.
  • Create profiles of return guests. 
  • Address repeat guests by name when they arrive and know their preferences. 
  • Once guests become regulars and you know their nuances, impress them by having something they prefer already done or made for them upon their arrival.

Ask managers to add “table touches.” By visiting each table, the manager shows guests that they value their business. Ask specific questions, such as, “Was your burger served at the right temperature?” or “Was everything cooked to your liking?”

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