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Ways to Deliver Great Customer Service: Know the Menu

Ways to Deliver Great Customer Service: Know the Menu


Last Published: 04/12/2017

Ways to Deliver Great Customer Service: Know the Menu

Educate servers about the menu and prepare them to answer questions about dishes, including origin of ingredients. 


Be ready for questions ranging from the mundane to the obscure such as:

  • What ingredients are in this sauce?
  • Are ingredients purchased from local purveyors?
  • Is the coffee organic?

Give diners detailed information about each dish before they have to ask. Avoid the mystery “drop and run”—explain everything that is delivered to the table, including the bread basket, compound butter and appetizers. Also, make sure everyone on your team is up to date on your restaurant’s allergy and substitution policy and able to articulate it to your customers.


Entegra Procurement Services regularly publishes blog posts on food trends and innovations in food services. Entegra is more than a group purchasing organization (GPO): Our team of procurement specialists implement strategic sourcing to bring the most value to your business. We help our clients, in many segments ranging from the healthcare supply chain to restaurant supply, to cut costs and consolidate their portfolios.

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Want to Deliver Great Customer Service?

To create a top-notch experience for customers, close this “service gap” with seamless service that has every facet of the operation working in synchronicity.Get your team in synch and deliver great customer service with these 10 tips.

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