Entegra’s supply management team continues to work closely with our contracted suppliers to monitor product availability, ensure high standards and mitigate risk for high-demand products. Generally, there is no disruption to food supplies. As impacted products are identified, information will be shared here on this page as soon as possible.
Please check back to this page regularly for updated information.
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As you look towards a safe and secure reopening, here is entegra's comprehensive recovery guide. In collaboration with our Beyond Prime suppliers, the guide provides you with a framework of best practices that can help mitigate the exposure to COVID-19 for your employees and customers.
At a time when customers have concerns about cleanliness when dining out, entegra can help you improve your cleaning practices and regain your clients’ trust. We begin by reviewing your current protocols. You will then work with Bureau Veritas to complete a thorough site audit. Afterward, entegra works with you to achieve and maintain the SafeGuard certification.
Avoid contact with people who are sick, especially if they are coughing and sneezing
Frequently clean your hands using the correct handwashing technique using the WHO technique with soap and water (for at least 20 seconds) and dry hands thoroughly, preferably using a disposable paper towel. In addition (or where hand washing facilities are not available) sanitize hands using an alcohol-based hand rub. The use of gloves is NOT a substitute for correct hand hygiene/washing
Avoid touching your eyes, nose, or mouth
Clean and sanitize frequently touched objects and surfaces
Alcohol based hand gel/rub should be made available in addition to soap/water/towels as a final step in hand hygiene/washing NOT as a replacement for handwashing
Protect the health of your staff and customers by restricting all non-essential business travel. This will help avoid the transmission of infection and reduce the possibility of employees or contractors from becoming stranded or quarantined as a result of business travel.
Recover and Reopen
Recover and Grow: Reopening Guidance for Your Operation
A Letter from entegra’s CEO
At entegra, we have always worked closely with our supplier partners to provide our clients with the most valuable information and offers. That legacy is more important now than ever during the COVID-19 Pandemic. As operations haltingly reopen around the country, we must move from crisis mode to a position of managing an ever-evolving landscape. Supply chain adjustments, labor issues, and local restrictions will impact people differently in locations across the country in the coming year and we are here to help you navigate the situation, not only to survive, but to thrive.
With the goal to provide the right tools and information to reduce the risk of virus transmission, we are continuing to develop new programs and insights. Our website is updated regularly with tips for foodservice operation, webinars and COVID-related supply updates. For clients, our client portal also contains additional offers, contracted-manufacturer updates, and procurement reporting. updates.
In collaboration with our supplier partners, we offer you this guide on the best culinary practices and food products that will allow you to make sure your employees and customers remain healthy and feel safe in your establishment.
At entegra Procurement Services, we are grateful for the opportunity to help you recover and grow your business.
President & CEO entegra Procurement Services®
Dish machine downtime and restart: When shutting down your Hobart dish machine for extended periods of time, follow these procedures to help protect your machine from damage and to provide easier start-up when your operations resume.
Signage Resources: Part of keeping businesses functioning during these unprecedented times is to have helpful signage to help customers as they navigate through your business' social distancing guidelines.
Personal Protection Equipment Sequence:Sequence for putting on and off PPE is essential for health safety. There are a variety of ways to safely put on and remove PPE without contaminating your clothing, skin, and mucous membranes.
Hand Hygiene: Current contracted suppliers for hand hygiene include Ecolab and Hubert. Most hand sanitizer and wipes are in short supply at the moment, and vendors reserve the right to adjust pack sizes, substitute similar products and limit quantities.
Hubert: Blue 3-Ply Disposable Face Mask with Ear Loops
Mask covers nose and mouth to help limit germs from coughing or sneezing
Registered with FDA & CE
Hubert FN 95 Face Masks: Keep employees safe and protected. Suitable for the protection of airborne respiratory infectious diseases by medical staff and other related staff.
BBJ Linen Face Masks: As states and businesses begin to reopen, the CDC is recommending individuals wear cloth face coverings in public settings where other social distancing measures are difficult to maintain. BBJ Linen has begun fabricating cloth face masks as part of our continued efforts to slow the spread of COVID-19.
Cloth Face Masks: Entegra has contracted our Beyond Prime vendor, Drapes4Show, to supply a cloth face mask option for non-healthcare environments.
For further face mask information, please see the updated Face Mask protocols for your busines and recommendations from the CDC below.
If you are not a current customer of Hubert or Ed Don, please contact your entegra account support representative or entegra's CPS Call Center at 866-ENTEGRA (866 368 3472) or CallCenter.USA@clientPS.com to get connected through the entegra program.
Meridian Kiosks:This technology stores employee data such a temperature and employee I.D.
PPE Update: Other categories of PPE are still available through normal ordering channels outside of the facemask category. Delays are limited to regional warehouse stocking issues and should be mitigated within two business days.
Gloves: Handgards and Food Handler are our contracted suppliers for gloves. Please order all gloves from your standard distributor – i.e. your local prime distribution house or Network Services.
Please note: If you are not an existing Network customer, new customer requests are being prioritized for Healthcare and Senior Living environments. We are currently working to source product from additional suppliers for other segments.
Disinfecting/Sanitizing Chemicals: Ecolab is our contracted vendor for these chemicals. Please order all chemicals from your standard distributor – i.e. your local prime distribution house or Network Services.
As a result of the disruptions in the supply chain related to COVID-19, units may be receiving substitutions from their local distribution house on products they order.
Effective May 11, in order to help units and clients manage food costs directly related to invoice, Sodexo and Sysco have agreed to work in partnership and ensure that anytime a substitute product is provided, it will be the same quality or a higher quality product and the substitute product will be aligned to the price of the product originally ordered (the cost may be different when pack size changes occur).
This program is available for Sodexo managed units across all segments and will be reviewed over the next 90 days.
As a reminder, all chemicals are to be Ecolab branded products.
Supplies and Equipment are to be procured through Ed Don
Will call hours are M-F 8:30 to 4:30 local time, and Saturdays from 8 a.m. to 2 p.m. local time
Special orders – available based on availability from DOT and/or the manufacturer
Sysco is slowly moving back to normal operations, and is adding Wednesday and Saturday deliveries back at select distribution centers once they are back up to 75% pre-COVID volume. Information is being shared on a weekly basis by your Regional Account Manager regarding specific distribution house delivery days.
Sysco no longer requires physical signatures on paper invoices or on drivers handheld device. Instead, drivers are responsible for recording every delivery on their handheld device for Paid on Delivery (POD) customers and leave a copy of the invoice for non-POD customers. View additional information on Sysco’s POD program here.
View information on Sysco’s health screening requirements for customer facing associates.
Alternative processes for delivery – i.e. deliveries that eliminate human interaction – are starting to become more prevalent. View the Tailgate Delivery Protocol for Sysco and Gordon's
GFS is slowly moving back to normal operations, and gradually adding Wednesday deliveries back into their normal operations. Information is being shared on a weekly basis by your Regional Account Manager regarding specific distribution house delivery days.
Network continues to utilize a no contact delivery process.
As an alternative to standard POD processes, NETWORK has provided drivers the following options to provide proof of delivery as necessary. (option deployed is dependent upon local distributor system capabilities.)
While maintaining social distancing, driver asks receiving person’s name and records on the delivery document.
Driver receives text or email from dock personnel before leaving the dock area.
Driver takes video or photos of products and/or receiving person and the photos are maintained with the delivery document.
Freshpoint will only be delivering on Monday, Wednesday, Friday and Saturday. There is a 10-case minimum for deliveries.
Deliveries will be left in their designated areas, but drivers have the option to leave product at the loading dock.
Full-service vending is on hold in high risk locations (i.e. emergency room waiting rooms).
They are discontinuing merchandising efforts at this time for all sites.
Pepsi is making some temporary changes to their product shelf life requirements to help alleviate concerns on existing product inventory. View the temporary shelf life extension guidelines.
Pepsi is not doing any face to face orders to minimize unnecessary interactions and comply with social distancing. To place an order, call Pepsi Direct at 1-800-963-2424 Monday-Friday 7 am-11 pm EST. If assistance is needed, please contact your local Pepsi representative.
Coca-Cola is making some temporary changes to their product shelf life
Coca-Cola is not doing any face to face orders to minimize unnecessary interactions and comply with social distancing. To place an order, visit www.mycoke.com and follow these instructions. If assistance is needed, please contact your local Coca-Cola representative.
COVID Comeback Planning – Fountain Beverages
Coca-Cola North American has authorized a one-time extension on the “Enjoy by Date” to select fountain products to include post-mix syrups and Freestyle cartridges. Date extensions very by product – please refer to the official Coca-Cola communication for specific details and support resources.
Keurig Dr. Pepper (KDP) Updates:
KDP is not doing any face to face orders to minimize unnecessary interactions and comply with social distancing. If you are currently on Dr Pepper Tele-sales, please continue to use that platform. If Dr Pepper normally visits your location, please reach out to your Field Team member to place your order.
J&J Snack Foods: A shelf life extension of 90 days is now in place for all J&J Snack Foods Corp. products produced before 4.3.2020. Product must be kept frozen per handling instructions. Extending the shelf life of these RTE items does not pose any Food Safety concerns.
Ken’s Foods has reevaluated by their shelf life guidelines and guidelines have been extended on Ken’s dressings and sauces to include Sweet Baby Ray’s brand products. These modifications will not impact consumer safety as long as they are properly stored at the recommended temperatures. Please refer to Ken’s Foods Official Statement on product shelf life extension for details.
Schwan's Company is temporarily extending the shelf-life of their frozen products provided that the products are kept frozen until prepared and prepared according to packaging or alternate instructions specified by an official Schwan’s representative. Refer to Schwan’s Shelf Life Extension for a complete list of products and details.
Kraft Heinz Foodservice is temporarily granting shelf life extensions across select categories on product delivered through August 1, 2020. While quality may alter slightly, Kraft Heinz assures that there are no food safety concerns as long as the product has been properly packaged and stored as specified by the manufacturer. Please refer to Kraft Heinz’s Official Statement on product shelf life extension for a complete list and details.
Ventura Foods: After an extensive risk assessment by their Food Safety Team, Ventura Foods is providing blanket shelf life extensions for product manufactured after February 1 until April 30, 2020. To ensure quality and sensory attributes, Ventura recommends maintaining proper storage temperatures on their products; however, does not encourage freezing and can provide product-specific guidance on storage and shelf life where requested.
Cargill has granted a 60-day shelf life extension on seasoned beef patties produced in early January with current ‘used by’ dates in June and July. Provided the product has been kept at or below 10 F (-12 C) during storage, left in its original packaging and cooked to 160 F immediately before serving, Cargill has stated that they are comfortable extending the shelf life of these products.
The J.M. Smucker Company has granted a temporary three-month extension on their “Best If Used By” dates for select Smucker Away From Home products. While product quality attributes may slightly change, Smucker’s ensures food safety pending that the products have not been exposed to extreme temperatures during transportation or storage.
Current Clients: Please log in to the Client Portal for more ordering details.
If you are not registered, please register with your entegra account or client number. If you do not know your account number, please contact your entegra representative or the entegra Call Center, 1-866-ENTEGRA (368-3472).
What is COVID-19?
Coronavirus is a family of viruses known to cause a range of flu-like symptoms. Cases of coronavirus have been reported around the world.
The symptoms of COVID-19 typically seen are:
Coughing and/or shortness of breath
COVID-19 is a concern because it is new and therefore people don’t have any immunity. It is highly contagious and can cause serious illness including pneumonia.
Elderly people, those with pre-existing medical conditions, and people with compromised immune systems are most vulnerable to developing serious illness.
No specific treatment or vaccine against the virus currently exists